Opinion: Don't bludgeon your customers with surveys
For better or worse, I spend a lot of time in hotels, airline flights, dealing with many suppliers, etc. What’s become really common now, is that a few days later, they’re sending me a survey asking me how they did.
Now I’m sure that they’re just trying to follow some best practice to make sure they’re delivering what was expected, but lately, I’m finding many of the surveys really quite annoying.
2019-06-11