Book Review: Exactly what to say: The Magic Words for Influence and Impact
I’m trying a number of different categories of books lately, because I’m getting through far more than previously. One category I thought it would be interesting to pursue where the conversation/influence areas. One that caught my eye was Exactly what to say: The Magic Words for Influence and Impact by Phil M Jones.
This was quite interesting but I’m not sure if I liked it or not.
In this book, Jones takes you through a number of situations, where people often say the wrong thing and make things worse, or where they don’t even know what to say, and he gives formulas for how to structure responses that turn the situation back around the way you want, to keep heading to the right outcome.
2018-11-16