I work with many different clients and I see work that’s great and I also see work that’s not so great. But the work that frustrates me the most, is inconsistent work.
When we built a house a while back, there are a number of rooms that have a combination light switch like the one shown in the main image. One switch is for the light, one is for something else: most likely a fan in a bathroom, etc.
2020-05-26
In some countries, post office boxes are quite anonymous. And for that reason, some vendors aren’t keen to send goods to PO Boxes. But that’s not all countries. In Australia, for example, you have to provide all sorts of ID to the post office to be able to get one.
The fundamental reason that many people use PO Boxes is to have a relatively safe location for their mail to be collected. At so many houses, letter boxes are quite unsafe. And for people living in apartments, the situation is often far, far worse.
2020-05-19
Most websites that I visit have a link at the bottom of the page that suggests that you can use it to contact either the website team or the company that owns the site. (Might not be the same people) Based on years of trying, my expectation of ever getting a response from using one of these links is close to zero.
If you have a website that has a contact link, does it lead anywhere sensible?
2020-05-12
I hear about frequent drive-by shootings in some countries. Fortunately that doesn’t happen where I live. But what I come across all the time on Q&A forums, is what I’d like to call DBTs (Drive by trashings).
It usually starts when someone makes a genuine effort to try to help answer a question. The DBT (drive-by trasher) pops in and leaves a nasty unhelpful message. It could be “That’s misleading” or “That’s wrong” or “You don’t understand how it works”.
2020-05-05
Today I wanted to call out a common mistake that I see at websites all over the country. Don’t add pages to your website if you’re not going to update them.
I’m particularly talking about pages with names like “News”, “Articles”, “Blog Posts”, etc. They’re often added when someone first builds a website and is full of hope for how it will be used.
And then it isn’t.
I’ve lost count of how many sites I visit where there’s a News section and when I visit it, there are two or three entries, often years apart. Or worse, there are a few entries from five years ago when the website was first created.
2020-05-01
I was working with another client recently, and they were changing the working IT environments for their staff. What struck me as odd was that they called the new environments the Modern ones.
Modern was actually the name of the environment. I’m sure they currently see the environments as the modern ones, but soon enough, it won’t be modern or new, and then the name looks really, really odd. In a few years’ time, they’ll have more recent ones, and it then gets tricky. Are they then the Even More Modern environments?
2020-04-21
I work with a number of clients in a variety of industries. I’m constantly amazed by the larger companies that simply do everything they can to avoid paying for things that they should be paying for.
I’ll give you two simple examples.
Many companies use TeamViewer. It’s easy to use and it works well for what it’s intended for. However I’d say that over 90% of the clients are using it as the free personal edition that says all over it for non-commercial use. I don’t get why companies that are turning over tens of millions of dollars, or who are managing billions of dollars of other people’s funds struggle to pay the correct licensing for basic utilities that they depend upon.
2020-04-14
I do quite a bit of online shopping. One thing that many sites have implemented, is an attempt to recapture your attention when you’ve added items to a shopping cart, and then abandoned the cart.
This is seen as a feature in many implementations of carts for online stores.
Given it’s so common now, I’ve also found that many can be manipulated. For example, one clothing store that I like, will send me a reminder about my abandoned cart one day later. Often at that point, they’ll make an additional offer, like free shipping.
2020-04-07
There’s another annoying trend that I want to call out. Every single day, I receive emails like this:
I’m sure others get them too. Now I’m sure Tatyana is a lovely lady who’s just trying to do her job and struggling to find business for her company. But I haven’t the slightest interest in what she’s offering.
Now I used to respond to these, and just say “No thanks” or “No interest”.
2020-03-31
As I work at different client sites, I see a lot of discussion about the cost of cloud-based services, in comparison with on-premises or self-hosted equivalents. One aspect that always seems to be forgotten is opportunity cost.
So many times, I see people comparing raw incremental costs of virtual machines in the different environments. Invariably they aren’t making an apples vs apples comparison. They aren’t considering staff costs, training costs, power, real estate, support costs, etc.
2020-03-12
