General

Opinion: Design the Business Model, not just the App

I posted the other day about how the pricing of apps has become silly. Most apps are priced so low that there really isn’t much income but worse, most don’t have a business model for the authors.

I’m sure that many smartphone app developers just think they can offer an app and get a bunch of money in quickly. They don’t seem to have thought about what happens beyond that point.

2018-10-30

Opinion: Just how cheap should applications be?

In a recent post, I talked about my use of SnagIt and how I think people should be prepared to pay a little for applications. I’m endlessly puzzled by people I see stumbling around using free alternatives that don’t do the job, when there are good options available.

I had some interesting feedback from that post and it got me thinking further though, about how much we should be prepared to pay for applications? Why is there an expectation that most apps that we use will be free?

2018-10-23

Opinion: Shout out to TechSmith for Snagit

I don’t normally do blog posts to just promote products from companies, but two weeks ago I was asked about tools that I use on a daily basis and that I really wouldn’t want to do without. Normally with a question like that, I have to think for a while. But this one’s easy: It’s SnagIt from TechSmith.

It’s the one tool that I use in nearly every part of my work. I use it all day long. If I didn’t have it, it would harm my productivity in a significant way.

2018-10-16

Opinion: Why penguins don't explode and the need for basic research

When government funding is tight, it gets harder and harder to get grants to perform fundamental research. The government always wants to see outcomes, and this means that the grants committees need to show outcomes. In turn, this often leads to research funding bodies doing one of three things:

  • Only funding research that’s nearly complete
  • Only funding well-known researchers with a track record of outcomes
  • Only funding research in areas that are already showing promise

Now while at first glance, that might sound a reasonable way to proceed, it’s not.

2018-10-09

Opinion: Passwords are a completely broken concept

For a long time, passwords have troubled me conceptually. I now believe that, as a concept, they are beyond broken. As an industry, we need to do better.

I might well need to do with more identities, passwords, multi-factor authentication options, etc. than the average consumer but I know it’s beyond me to get this right, at least in the way that vendors, financial institutions, and source providers expect me to.

2018-09-25

Opinion: Start and finish meetings on time - don't wait for stragglers

It’s bad enough today that 90% of all online meetings seem to start with endless “can you all hear me?”, “can you see this?”, “I can hear you but I can’t see it”, “John’s trying to connect but can’t”, etc. etc.

But the one that annoys me most is:

Let’s give it a few more minutes for stragglers to connect in

Why exactly?

This often happened with in-person meetings too but it seems even more prevalent now with online meetings. In both cases, it’s inappropriate.

2018-09-18

Opinion: Don't chastise people for not doing a bot's work

I spend a lot of time consulting across a variety of companies. Often I’m there doing what we consider “mentoring” and that means I’m there on and off for longer periods. Because of that, I often have to do the same compliance “training” that their own employees do.

The first thing I’d comment on is that unfortunately this sort of compliance ends up being counted against the company’s training budgets. Let’s be clear:

2018-09-11

Opinion: Don't buy hardware before a Proof of Concept

Just a short post today to call out something that I’m seeing again and again. It’s where organizations purchase all their hardware and software platforms before they start to carry out a proof of concept. This is a very poor option.

I was reading the data strategy for a global company that I was doing consulting work for. They were proudly introducing the new strategy yet I was sitting looking at it, trying to work out what they were thinking. The first step of their plan was to buy everything they needed. The second step was to carry out a proof of concept to see how it would all work (presuming it would work suitably at all).

2018-09-04

Opinion: Take career risks while you can

In the 1980’s and 1990’s, part of my time was spent as a lecturer and tech services manager at a university. I particularly loved working with final year students and their project work. At our regular meetings though, I also often got into discussion with the students about their career plans, as they were about to graduate. What amazed me was how many super-bright students were looking to take incredibly boring jobs working on ancient technologies, in what were basically programmer graveyards, and when I asked them why they were intending to go there, invariably they’d tell me that they thought those jobs would be long term and low risk.

2018-08-28

Opinion: Avoid annual subscription surprises for your customers

Yet again, a few days back, I received two invoices that showed I’d just paid (via PayPal fortunately) a pair of annual subscriptions. These are subscriptions that I thought were already cancelled, and we’d stopped using the products many months back.

The problem is that I’ve now spent quite a bit of my time, and quite a bit of the vendor’s time trying to work out how to cancel and reverse them. For days now we’ve had emails going backwards and forwards between ourselves and the 3rd party that they use for provisioning/charging.

2018-08-14