Opinion: Can your staff avoid customer problems?
I deal with a lot of different service providers, and something that really sets the good ones apart, is their ability to avoid customer issues.
Can your staff avoid customer issues?
Awesome image by Holger Link
Years back, I used to deal with our largest national airline, QANTAS, a lot. They were actually pretty good at helping you out once you had a problem, if you had status with them. What they were extremely poor at, was avoiding issues in the first place.
2019-09-17