Opinion: Having staff stumble around is false economy
One thing that I see time and again on customer sites is staff who really don’t know what they’re doing in trying to solve a problem, or when they are trying to implement a new solution, yet their company just continues to pay them to stumble around while getting almost nowhere.
I’m not talking about someone who’s taking longer to achieve something than an expert. I’m talking about staff who are really out of their depth.
2018-11-06
