Opinion: The best apps tolerate user mistakes
Over the years, I’ve been noticing which apps users love and which ones they don’t like, or even hate. And I’ve decided that one of the biggest indicators of this is about how well they tolerate mistakes by users.
Users tend to learn to use apps in three ways:
- They watch or read some instructional material (this is actually the least common)
- Someone else shows them how to use the app (this is really common)
- They just experiment with the app (this is actually the most common)
How well do your apps allow people to experiment?
2019-08-06

Awesome image by Mathyas Kurmann[/caption]