Opinion: There's a plague we need to stop
I’ve concluded that many software vendors (particularly large ones) don’t understand how much support users of their software provide to each other, and how critical that support is.
The SQL and data communities are a good example of this. When someone has a problem and are wondering how to solve it, they don’t call Microsoft or Google or Oracle (or whichever vendor) first. If they’re lucky, they ask a colleague for help. But most will simply make a Google search (or yes a Bing search) to try to find an answer.
2018-02-13